![]() 15% of consumers have communicated with a business via a chatbot in the last 12 months.95% of consumers believe 'customer service' is going to be the major beneficiary of chatbots (Mindbrowser, 2017).21% of consumers see chatbots as the easiest way to contact a business.55% of consumers are interested in interacting with a business using messaging apps to solve a problem.55% of consumers are more likely to do business with a company if they could text them.40% of consumers do not care whether a chatbot or a real human helps them, as long as they are getting the help they need.57% of consumers are interested in chatbots for their instantaneity.35% of consumers want to see more companies using chatbots. ![]()
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